Refund Policy

Please Read Our “Make Good” Policy Carefully

We strive to make EVERY opportunity right and we ask that ALL requests pertaining to product performance, quality or failure, be addressed within 30 days of purchase.

All purchases are final and once the product has left the building, no product may be brought back into the dispensary.

If you believe a product has not performed as promised, we want to make it right- Please contact us by email not phone.

Items needed: Pictures or video of any perceived product failure (ie; cracked vape, crusty/dried out or contaminated product, etc). Original packaging (pictures/video of said product), receipt.

Email pictures/video of the failure, packaging, and receipt and please include a brief explanation of what the opportunity is.

Email to: aicnormal@highhavencanna.wpenginepowered.com aicdarien@highhavcencannabis.com please allow 24 hours for a reply.

Instore: Ask to speak with a manager regarding your issue and be prepared to share pictures/videos/receipts.

It is our goal to ensure YOU, our customer, receives a resolution that corrects any failure, misrepresentation, or contamination. Please be mindful that consistency, smell, potency, and other subjective reasons may not be deemed a failure or defect.

Our service professionals will work to resolve ANY concerns you have.